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    Good Customer Service Equals Happy Students at For-Profit Colleges

    Neal Raisman, the president of AcademicMAPS, a campus training program that focuses on campus enrollment and retention, wrote a blog about what he believes influences a students' decision to leave a college or university.

    "For the past six years, AcademicMAPS has studied why students leave college," Raisman writes. "The results have been rather constant over the years with a shift of a percentage point or two. It seemed to hold that 72% of all students left school for academic customer service focused reasons... Although it could be argued that the major shift in 'not worth it' is in part a financial decision. However the larger parts of the category do appear to be a combination of 'poor service and treatment' and 'College does not care.' These are combined with a sense of 'I am wasting my time' and money."

    On a positive note, Raisman assesses that good for-profit colleges are better at retaining students. Why? Because according to Raisman, a good for-profit college listens to and cares about its students. When the students are the focus, the school can better meet their wants and needs, and provide a good return on the investment in their education and future.

    Raisman, who is also a former college and university president, dean and faculty member, and the author of the best-selling book, “The Power of Retention," also writes that in addition to providing a solid education, there are two very important things that add to the overall good customer service provided by for-profit colleges:

    • "A quick 18 to 36 months to earn a degree"
      • "Real career and placement services that make a job probable, not just possible"

    At Florida Career College, we make our students our number one priority. We aim to provide the services that can help our students succeed in school and in their chosen careers. Our accelerated, career-focused programs are designed with the help of local professionals in the field who know the skills and knowledge needed to succeed.

    We also offer extensive Career Services to assist students when it comes to finding a job in their field. Our Career Services Advisors help students develop a solid resume and cover letter and hold interview practice sessions. They also work to develop business relationships with local employers and and host career fairs.

     

    Read more:

    Survey Shows College A Good Investment

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