Why Helpdesk is a Great Fit for Your First Job in IT - Florida Career College

Why Helpdesk is a Great Fit for Your First Job in IT

Whether you have always had an interest in computers or helping people with their computers, you can now put it to good use. Training to be a computer network technician is an excellent way to build up your IT skills and allow you to hone in on the skills and areas you enjoy the most.

Working in the IT field means that you have a rewarding career ahead of you and you do not have to worry about being stuck in a dead-end job, as the IT field continues to grow and demand new technicians all the time.

While you won’t be able to jump into an IT Director position immediately, you can get your feet wet working the helpdesk. The helpdesk is an integral role in the IT community and many individuals rely on it to help them when they do not understand how to use their computer or when their network is presenting errors.

Becoming a computer network technician and working the helpdesk as your first job in IT will be rewarding and allow you to help individuals in many ways.

Below, we will talk about how working the helpdesk is a great opportunity for you!


On-the-job training is invaluable because, not only do you learn the tricks of the trade, you do not have to pay for it either! How awesome is that?

As you work as a helpdesk technician, you will learn how to navigate your way around the computer, learn the ins and outs of networking, and you will improve your overall technical skills.

Working at the helpdesk provides you with an opportunity to move up in the company too. Remember, if you can’t help a customer fix their computer errors, how can you handle more serious errors that may occur in an advanced position?


While it may not have crossed your mind, working the helpdesk will allow you to narrow in on your career goals. Since you will handle an array of questions and problems, you will be able to see which area of IT you enjoy most.

For example, you may decide that you want to delve further into the IT world and work solely on a company’s security structure and encryption.


No matter what your end career goal is in IT, you NEED to have excellent customer service skills. Fortunately, working at the helpdesk will provide you with the opportunity to perfect your customer service skills.

Effective communication and clear instructions will help you provide customers with the help they need while delivering a great experience.

In addition to building up your customer service skills, you will also learn how to work with others and as a team. These skills are crucial to any job within the IT field and building them up now, allows you to advance quickly.

Get the Training You Need to Be Successful in IT

Computer and Network Technician diploma program is perfect for anyone who loves to use computers and has an interest in technology. Not only can this program propel you into the IT world, it can help you land your first job as a helpdesk technician.

With the tech field growing substantially, now is the time for you to take advantage. You will learn invaluable skills from computer repair to system troubleshooting and even analysis of software.

The outlook for CNTs looks decent.

If you would like to learn more about our Computer and Network Technician diploma, now is the time to reach out to us. One of our advisors would be happy to speak with you!